Returns & Exchanges
At Arms of Andes, we want you to be fully satisfied with your sustainable alpaca gear. If your purchase doesn't meet your expectations, we offer a 30-day return window for items in their original, unworn condition.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and free of any debris.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it securely to your package, and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing